5bdt Privacy Policy – Your Data, Your Rights

1 Who We Are

5bdt operates the online betting and gaming platform accessible at https://5bdt.io, including any associated mobile or desktop applications (collectively, the "Platform"). For the purposes of this Privacy Policy, 5bdt acts as the data controller responsible for the personal information collected through the Platform.

5bdt operates its Platform in English for the Bangladesh market. All monetary transactions are conducted in Bangladeshi Taka (BDT). Our support team can be reached at [email protected] for any data protection queries or requests.

This Privacy Policy applies exclusively to data collected via the 5bdt Platform. It does not extend to third-party websites, payment providers, game studios, or other external services that may be linked to or integrated with the Platform. Each of those parties operates under its own privacy framework.

2 Data We Collect

5bdt collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration Data

When you create a 5bdt account, we collect your full name, date of birth, residential address, email address, mobile phone number, and a chosen username and password. This information is mandatory — without it, we cannot create or maintain an account on your behalf.

2.2 Identity Verification Data (KYC)

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of residential address (such as a utility bill or bank statement dated within the past three months).

2.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as bKash wallet numbers or the last four digits of a card), and transaction timestamps. We do not store full card numbers, CVV codes, or mobile wallet PINs. Full payment credentials are processed exclusively by our third-party payment partners.

2.4 Usage and Behavioural Data

We automatically collect data about how you use the Platform, including pages visited, games played, bet amounts, session duration, login timestamps, device type, operating system, browser version, and IP address. This data helps us improve platform performance, personalise your experience, and detect unusual or fraudulent activity.

2.5 Communications Data

If you contact our support team by email or through the Platform's messaging interface, we retain records of those communications including the content of messages, timestamps, and any attachments provided. This allows us to track issue resolution and improve our customer service quality.

2.6 Marketing Preferences

We record whether you have consented to receive promotional communications from 5bdt, including bonus offers, tournament notifications, and platform updates. Your preferences in this regard can be updated at any time from your account settings or by contacting [email protected].

The table below summarises the key data categories and their primary purpose:

3 How We Use Your Data

5bdt uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your 5bdt account, including processing deposits and withdrawals and applying bonuses to your balance.
• Identity and Age Verification: To confirm that you are at least 21 years of age and to verify your identity in accordance with our KYC obligations, preventing fraudulent account creation and underage gambling.
• Transaction Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process approved withdrawal requests to your nominated payment method.
• Platform Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor for patterns of play that may indicate problem gambling behaviour, to enforce self-exclusion requests and deposit limits, and to ensure compliance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve account disputes, and improve our support processes based on historical interaction data.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving the platform's design, performance, game selection, and overall user experience.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Marketing messages will always include an unsubscribe option.
• Legal Compliance: To fulfil any legal or regulatory obligation that may require the retention or disclosure of personal data, including anti-money laundering (AML) requirements and responses to lawful authority requests.

4 Legal Basis for Processing

5bdt processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the player account agreement, including account creation, payment processing, and bonus management.
• Legal Obligation: Processing necessary to comply with applicable law, including KYC and AML obligations, age verification requirements, and lawful requests from competent authorities.
• Legitimate Interests: Processing carried out in furtherance of 5bdt's legitimate business interests, including platform security monitoring, fraud prevention, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

5bdt does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data in the following limited circumstances:

5.1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners including bKash, Nagad, Rocket, Upay, and card processing networks. These partners are bound by their own privacy policies and applicable data protection obligations.

5.2 Game Content Providers

To enable gameplay, session identifiers and account-level data (such as your player ID and balance) are shared with our game studio partners including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe. These providers do not receive your full personal details and are contractually restricted from using shared data for any purpose other than delivering the game session.

5.3 Identity Verification Services

Where required as part of the KYC process, we may share identity document data with specialist third-party identity verification providers. Such providers are engaged under strict data processing agreements and are prohibited from retaining your data beyond the duration of the verification task.

5.4 Legal and Regulatory Disclosure

5bdt may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or investigate criminal activity including fraud and money laundering. We will notify affected players of such disclosures where we are legally permitted to do so.

5.5 Business Transfers

In the event that 5bdt undergoes a merger, acquisition, or transfer of substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. In such an event, affected players will be notified in advance and given the opportunity to delete their accounts if they do not wish their data to be transferred.

6 Data Retention

5bdt retains your personal data for as long as your account remains active and for a reasonable period thereafter, sufficient to fulfil the purposes described in this Privacy Policy. The following retention guidelines apply:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of five years following account closure, to comply with AML record-keeping obligations.
• KYC Documents: Retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• Support Communications: Retained for three years from the date of the last interaction, or until a related dispute is fully resolved.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever occurs first.
• Usage and Behavioural Data: Retained in aggregated, anonymised form indefinitely for analytics purposes; identifiable usage logs are retained for 12 months and then anonymised or deleted.

When personal data is no longer required for any of the above purposes and no legal retention obligation applies, 5bdt will securely delete or anonymise the data using industry-standard data destruction methods.

7 Cookies & Tracking Technologies

5bdt uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. We do not use third-party advertising cookies, retargeting pixels, or social media tracking scripts.

The cookies used on the 5bdt Platform fall into the following categories:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: Used to measure how players interact with the Platform, which pages are most visited, and where technical errors occur. Data collected is aggregated and does not identify individual users. These cookies are set by 5bdt's own analytics infrastructure, not by third-party analytics vendors.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations. Disabling these cookies may reduce the quality of your platform experience.
• Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, including bot traffic, multi-accounting, and automated betting. These cookies form part of our platform security infrastructure.

You may manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your 5bdt account. Most modern browsers allow you to block cookies on a per-site basis while retaining them for other sites.

8 Data Security

5bdt implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the 5bdt Platform.
• Encryption at rest for sensitive data fields including identity document images and financial records, using AES-256 or equivalent standard encryption.
• Role-based access controls ensuring that only authorised 5bdt personnel with a legitimate operational need can access personal player data.
• Regular internal security audits and vulnerability assessments of the Platform's infrastructure.
• Two-factor authentication (2FA) available to all players and required for all 5bdt administrative staff accounts.
• Automated anomaly detection systems that flag unusual login activity, unusual betting patterns, or suspicious financial transactions for manual review.
• Secure data centre facilities with physical access controls, redundant power, and network monitoring.

While 5bdt takes reasonable and appropriate steps to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, 5bdt will notify affected players without undue delay and will take prompt remedial action to contain the breach and prevent recurrence.

9 Your Rights

As a 5bdt player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five business days and provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed, where it is stored, and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held in your 5bdt account. You can update basic account details directly via your account settings page.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (such as AML record-keeping requirements).
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

10 Children & Minors

The 5bdt Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not create an account or use any services on the Platform.

If 5bdt becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to deactivate the relevant account, delete the associated personal data, and return any deposits made to the original payment method after deducting any withdrawals already processed.

If you are a parent or guardian and believe your child has registered on the 5bdt Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action. We take underage gambling prevention extremely seriously and maintain active age verification measures as part of our KYC process.

11 Third-Party Services

The 5bdt Platform integrates with third-party services to deliver its full range of features, including game content from studios such as Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe, as well as payment processing via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Each of these third-party services operates under its own privacy policy and data protection framework. 5bdt is not responsible for the privacy practices of these external services. We recommend that you review the privacy policies of any third-party service you interact with through or in connection with the 5bdt Platform.

5bdt does not integrate social media login buttons, third-party advertising networks, or external analytics platforms (such as Google Analytics) on the Platform. All usage analytics are processed internally using 5bdt's own infrastructure, ensuring that your behavioural data remains within 5bdt's controlled environment and is not shared with third-party data platforms.

12 Changes to This Policy

5bdt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will update the "Last Updated" date at the top of this document and, where the changes significantly affect your rights, notify you via email or a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how 5bdt protects your personal data. Your continued use of the Platform after any published update to this policy constitutes your acknowledgement of the revised terms. If you object to any change, you may close your account and request deletion of your personal data in accordance with Section 9 of this policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 5bdt holds about you, please contact our data support team using the details below. All privacy-related enquiries will be handled with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request"
• Subject Line for Privacy Queries: "Privacy Policy Query"
• Response Time: Acknowledgement within 5 business days; full response within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week
• Language: English
• Platform: https://5bdt.io

For urgent account security concerns — such as suspected unauthorised access to your account or a potential data breach — please mark your email with the subject line "URGENT SECURITY" to ensure priority handling by our team.